At Thirty One Hats, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through our official website https://thirtyonehats.org/.
1. Return Eligibility
Returns are accepted only for items purchased from the official Thirty One Hats website. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags and packaging intact.
2. Return Time Frame
Return requests must be submitted within the return period stated on our website from the date of delivery. Requests submitted after this period may not be approved.
3. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or promotional reasons. Sale items, discounted products, or limited releases may be final sale unless stated otherwise on the product page.
4. How to Request a Return
To initiate a return, please contact our support team at [email protected] with your order number and reason for return. Our team will provide further instructions once your request is reviewed.
5. Refund Process
Refunds are processed after the returned item is received and inspected. Once approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
6. Exchanges
Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued instead.
7. Shipping Costs
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within a reasonable time after delivery. Provide clear photos and order details so we can resolve the issue quickly.
9. Policy Updates
Thirty One Hats reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on the website.
10. Contact Information
For any questions regarding refunds or returns, please contact us at:
Email: [email protected]